At GetIPTV, customer satisfaction is our top priority. We strive to provide the best IPTV service possible, but we understand that sometimes you may need to request a refund. This Refund and Returns Policy explains the conditions under which refunds may be granted and how to go about the process.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

• If you experience technical issues that prevent you from accessing our IPTV service, and our support team is unable to resolve the issue within a reasonable timeframe.
• If you have been incorrectly charged for a subscription or package that you did not order.
• If you request a refund within 7 days of your initial subscription purchase and have not extensively used the service (viewed more than 2 hours of content).

2. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

• If you change your mind after purchasing or decide you no longer want to use the IPTV service.
• If the service is working as expected, and you simply prefer not to continue using it.
• If the issue is related to the user’s device compatibility, poor internet connection, or other factors outside of our control.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at [email protected]  with the subject line “Refund Request”.
2. Provide your account details, the reason for requesting a refund, and any relevant information (e.g., screenshots of errors or service issues).
3. Our customer support team will review your request and respond within 3 to 5 business days.

4. Processing Refunds

• If your refund request is approved, the refund will be processed through the same payment method you used for the original transaction (e.g., PayPal).
• Refunds typically take 5 to 7 business days to reflect in your account, depending on your payment provider.
• If we cannot process a refund for any reason, we will communicate with you promptly and provide alternative solutions if possible.

5. Subscription Cancellations

If you wish to cancel your subscription, you may do so at any time by contacting our support team. Please note:

• Cancellations will take effect at the end of your current billing cycle. You will continue to have access to the service until your subscription period expires.
• No refunds will be issued for cancellations made after the initial 7-day refund period.

6. Trial Periods

If you take advantage of a free trial offer, you will not be eligible for a refund once the trial period ends and you are charged for a subscription. Be sure to cancel your subscription before the trial period expires if you do not wish to continue using the service.

7. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be communicated via email or posted on our website. We encourage you to review this policy regularly to stay informed.

8. Contact Us

For any questions regarding this Refund and Returns Policy or to request a refund, please contact us at:
Email: [email protected]
WhatsApp: Contact us on WhatsApp